Don’t Miss a “Do-Over” Opportunity
As parents, ranking family members or managers, we are mentors to those under our direct authority, whether we like it or not. As direct mentors, we are the source of accountability to our children, siblings or subordinates with the opportunity to acknowledge their shortcoming as critics and/or guide them as coaches to enhanced performances. Furthermore, as managers who are commissioned to execute the business affairs of the business, we are indirect mentors to all employees who covet the position, who we have worked so hard to achieve. Under the hypersensitive eye of those who envy our positions of power, prestige and high compensation, every move we make is subject to exhaustive unrelenting critique. As indirect mentors, we have role models that establish the low water mark of acceptable professionalism, commitment and behavior.
Unfortunately, none of us are perfect. Since the serpent made his pitch about the apple, we have predictably made mistakes and experienced varying degrees of regret and embarrassment. It is just part of life and certainly part of business. As fate would have it, in the contemporary business environment, one of the defining characteristics of a successful manager is his or her willingness to work outside the box, be vulnerable, take chances and make mistakes. And in contradiction to the opinions of our mothers, we are known to occasionally make the wrong decision regarding an employee, say the wrong thing to a family member or just step on ourselves regarding teamwork. For those fortunate among us, we usually know when this management “do-over” opportunity occurs. We feel it in our souls, “that was the wrong thing to say…or do.”
As you embark on developing family members and managers to support your succession goal, you can teach no greater lesson than “good, managers make mistakes and still continue on the pathway to survival and long-term success.” In the wake of your indiscretion, insensitivity or blunder with your son, daughter or subordinate, you have a unique opportunity to illustrate two indispensable characteristics of a good manager: humanity and humility. Managers are human and all humans make mistakes. Humble humans don’t let their pride block the best opportunity they will have to illustrate how family members or managers should not communicate or interact. Taking advantage of “do-over” opportunities not only illustrates how much you know, but most importantly it illustrates how much you care, not only about the individual you are mentoring, but also the business. And no doubt, the most dependable management axiom is “caring and communicating are inseparable partners.” Don’t miss a “do-over” opportunity. Humility is a small price to pay for an extraordinary opportunity to make a lasting impression on the future leaders of your dealership.
"Don’t Miss a Do-Over Opportunity" ©, Loyd H. Rawls.